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Shipping and delivery

When will my order be delivered?

When you have ordered a ready-made product, it will usually be delivered the next day. With an urgent order, the delivery will be faster, provided the product is in stock. If there is a deviation from the delivery time, you will be notified in time.

 

Which carrier delivers the orders?

Your order can be delivered by different carriers. We work together with PostNL, DHL, GLS, DPD, Das or UPS, among others.

 

What should I do if I have not received a confirmation email?

After you have placed an order, a status email is automatically sent to the email address known to us. Did you not receive this? Please contact the Customer Advice Point via webshop@acknowledge.nl

 

How long will it take for my payment to be processed?

You will receive a notification (if desired) within 3 days after your payment.

 

Can I take an order urgently?

We do not charge any costs for normal delivery. However, it is also possible to request an express shipment. The costs for this are € 35.

 

Can I track the delivery of my order?

You can be kept informed of the delivery of your order on request. You can indicate this during the order request. Have you already placed your order and do you still want to be informed of your delivery? Request this at the Customer Advice Point via webshop@acknowledge.nl

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